POLICIES

PRODUCTION TIME

All products are made to order. Please allow 2–5 business days for production before your order ships.

US SHIPPING

Standard shipping within the United States typically takes 5–10 business days after production. Flat rate of $5.99.

INTERNATIONAL SHIPPING

International orders typically arrive within 10–21 business days after production depending on destination and customs. Flat rate of $14.99. Please note that international orders may be subject to customs fees or import duties charged by your country — these are the responsibility of the recipient.

TRACKING

Once your order ships you will receive a tracking number via email. Allow 24–48 hours for tracking info to update after receiving your shipping notification.

DELAYS

Shipping times are estimates and not guaranteed. The Drop Yard is not responsible for delays caused by carriers, customs, or circumstances outside our control.

ALL SALES FINAL

Because every item is made to order specifically for you, we do not accept returns or offer refunds for change of mind, incorrect size selection, or similar reasons. Please review size guides carefully before purchasing.

DAMAGED OR INCORRECT ITEMS

If your item arrives damaged, defective, or is the wrong item entirely, we will exchange it at no cost to you. Contact us at contact@shopthedropyard.com within 7 days of delivery with your order number and a photo of the issue.

EXCHANGE PROCESS

Approved exchanges will be processed and a replacement item sent within 5–10 business days. We do not offer cash refunds — exchanges only.

LOST PACKAGES

If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office first. If the package is confirmed lost by the carrier, contact us and we will work with you to resolve the issue.